Newcastle, the village in the Municipality of Clarington, has 24/7 emergency plumbing from Hayes Plumbing, covering the King Avenue and Mill Street area, the subdivisions around the village and the rural roads nearby. Calls to (905) 576-3043 go to a live operator at all hours, and a licensed plumber is dispatched from 448 Ritson Rd. South in Oshawa, where our shop is. Newcastle marks the east end of our service area, usually 25 to 35 minutes away, which is why the steps below are worth learning before you need them.
Plumbing emergencies around Newcastle
Around Newcastle you'll find newer subdivisions, older homes in the village and rural properties beyond it, each with risks of its own. Phone straight away about:
- A stopped sump pump with water rising, during rain or the spring melt.
- A frozen pipe that has burst, or one that may burst as it thaws.
- Sewage or drain water backing up into the basement.
- A leaking water heater or a burst supply line.
- No water to the house.
Before the plumber arrives
- Stop the water. In the village, homes on Region of Durham water have the main shut-off beside the meter, and the valves on either side of the meter are the homeowner's responsibility. On a private well, turning the well pump off at its breaker stops water being pumped into the house.
- When the main valve won't close, Region crews can stop the water at the curb stop, the service box outside; after hours the number is 905-576-9991. A fee for this goes on your water bill.
- With a frozen pipe, leave the water off, and never use an open flame to thaw it.
- Turn the water heater off once the house water is off, or if the tank is leaking.
- Don't go near water close to outlets or the electrical panel, and take pictures of the damage for your insurer.
Region of Durham, Clarington or Hayes?
The Municipality of Clarington includes Newcastle, but the village's drinking water and sanitary sewers are the Region of Durham's to run, and one of the Region's Lake Ontario water supply plants is in Newcastle. Beyond the serviced area, the Region notes, many rural residents have private wells and septic systems that the owner maintains.
- Region of Durham (905-668-7711 or 311; after hours, 905-576-9991): sewer backups from a blockage outside your property, watermain breaks, broken water service boxes and leaks at the water meter.
- Clarington looks after storm sewers on local roads and issues building permits.
- The homeowner, with our licensed plumbers doing the work: the plumbing inside your home, the water service on your lot and the sewer connection within one metre of the foundation.
- Gas: get out first, then phone 911 or Enbridge Gas on 1-866-763-5427 from outside.
Cost and permits in Newcastle
An emergency visit is priced on the problem itself, how easy it is to reach and the parts needed. That's why there is no set emergency price. Before work begins, the repair is quoted to you in writing. As planning ranges for the work that often follows, our 2026 Oshawa plumbing cost guide lists leak and drain line repair at $500 to $1,500 when it is a spot repair, and water heater installation at the same $500 to $1,500.
Clarington normally requires a permit for altering or adding any plumbing, but not for replacing plumbing fixtures. For questions, Clarington's Building Division is at 40 Temperance Street in Bowmanville, phone 905-623-3379 ext. 2660.